These Terms and Conditions govern your use of Kasba Express and all services provided through our platform.

By accessing or using Kasba Express, you agree to comply with these terms.

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1. About Kasba Express

Kasba Express is an online delivery platform operated by two business partners, providing same-day delivery services across multiple categories including:

• 🍔 Food
• 📱 Electronics
• 👕 Clothes
• 💊 Pharmacy
• 🛒 Grocery

All orders are delivered through our own dedicated delivery team.

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2. Order Placement

By placing an order, you confirm that:

• The information provided is accurate and complete
• Your delivery address and contact details are correct
• You are authorized to use the selected payment method

Kasba Express reserves the right to cancel or refuse any order if incorrect information is provided or suspicious activity is detected.

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3. Same-Day Delivery

Kasba Express aims to deliver eligible orders on the same day.

Delivery times may vary depending on:

• Order confirmation time
• Product availability
• Delivery location
• Traffic, weather, or unforeseen circumstances

While we strive for timely delivery, exact delivery time is not guaranteed in exceptional situations.

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4. Location Access

Kasba Express may collect latitude and longitude data when:

• Searching products or services
• Checking delivery availability
• Placing an order

Location data is used only to:

• Verify service coverage
• Improve delivery accuracy
• Assign the nearest delivery team
• Provide faster order fulfillment

By using location-enabled features, you consent to this data collection.

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5. Pricing and Payments

All prices displayed are subject to change without notice.

Payments must be completed through approved payment methods available on the platform.

Kasba Express is not responsible for payment gateway issues caused by third-party payment providers.

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6. Return & Refund Policy

Returns and refunds are only available for:

• 📱 Electronics
• 👕 Clothes
• 💊 Pharmacy

Conditions:

• Return request must be made within 48 hours of delivery
• Item must be unused and undamaged
• Packaging, labels, and accessories must remain intact

Returns will not be accepted for:

• Damaged or broken items caused after delivery
• Used or altered products
• Requests submitted after 48 hours

Food and grocery products are non-returnable due to hygiene and safety standards.

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7. Order Cancellation

Kasba Express may cancel an order due to:

• Product unavailability
• Delivery restrictions
• Payment failure
• Incorrect customer information
• Suspected fraudulent activity

Refunds (if applicable) will be processed accordingly.

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8. Customer Responsibilities

Customers agree to:

• Provide accurate order details
• Be available to receive deliveries
• Use the platform lawfully
• Avoid misuse or fraudulent activity

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9. Limitation of Liability

Kasba Express is not liable for losses caused by:

• Incorrect customer information
• Delays beyond reasonable control
• Third-party payment gateway issues
• Device or internet-related service interruptions

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10. Privacy Protection

Customer information is handled according to our Privacy Policy.

Kasba Express does not sell or misuse personal information.

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11. Policy Changes

Kasba Express may update these Terms & Conditions at any time.

Updated terms will become effective once published on the platform.

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12. Contact Support

For questions, complaints, or assistance, please contact Kasba Express Customer Support.

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Kasba Express — Fast Delivery, Trusted Service, Everyday Convenience